Rejoin problems and questions here

[philchen]

Frans,could you please check if all is OK with my account.I have just received the ''you will not be rebilled'' notification in red that laktor experienced in June and, like him, I haven't cancelled rebills,my card is OK,GM Bill says my account is OK.I am just worried that all goes wrong just as I am going to be 3 weeks away probably without computer access from Tuesday 30.10.12.I hope I have just had ''lucky'' timing like laktor, as this problem has never occurred before and I do wish to continue my membership.I would be grateful if you could put my mind at rest.Thanks,Philchen.

[philchen]

Well......It's all a little embarrassing!Just as I wrote my message here on the boards,my account has just been successfully rebilled.According to the site it should have been tomorrow,29.10, though GM Bill said 28.10 and I wasn't sure which I should believe!As I say,this notification in red hasn't appeared before on my account, as far as I know.Perhaps if a ''rebilling in progress'' could appear ''shocks'' like this could be avoided-it's bad for my health!A much relieved Philchen says,enjoy Sunday and sorry to have disturbed you.

[Frans]

Good to hear it resolved all by itself To be clear I don't do site membership support, I can't check or fix accounts. You need people from the customer support team for that, Brent or Leprechaun usually. I'm happy to forward issues to them, but if you need account support fast you're better of using the Feedback page.

[philchen]

Hi Frans!Thanks for replying.I was hoping you'd forward this issue as I'd already tried the feedback page and for some reason it didn't seem to work.After a second try where it still didn't seem to work(no 'message sent' info visible)I tried the boards with the most recent thread I could find.What happened to me and to laktor(the red message)creates a little panic,especially when the site and the GM Bill site give conflicting info.at the same time.It is instinctive to try to head off problems before they occur,but to wait and not be rebilled could lose more time than a message or two.At least it is resolved,and thankyou once again for replying. Phil.

[Frans]

phil, when did you have the problem with sending the feedback via the page ? I ask 'cos there were issues with that which were resolved two days ago I believe.

[philchen]

This morning,around 8 a.m. I think.I suppose it is possible the messages were sent,but after I filled in the boxes and pressed send,nothing happened.I did the same thing again and nothing happened a second time.I then went to the boards...and the rest is history,as they say.

[Frans]

Understood will ask customer-support to have that checked, thanks.

[philchen]

Thanks Frans.Customer Support have contacted me and perhaps they'll find something and stop it happening again.....if there is anything to find.

[crunchtime3]

Where/how did you send you mail (via which page) and what in fact IS your problem which you need help with?

Have sent numerous emails from site and from my email account with no response. Discount tab not available as indicated by "rejoin" page. Am surprised at no response from AW as well as frustrated by the rejoin page. Need some help here. Thanks.

[Frans]

Have sent numerous emails from site and from my email account with no response. Discount tab not available as indicated by "rejoin" page. Am surprised at no response from AW as well as frustrated by the rejoin page. Need some help here. Thanks.

Curious that contacting via website didn't work, you used the feedback page (which looks like it doesn't work, that's a known bug) ? I have forwarded your message to customer support, expect to be contacted

[Brent]

Have sent numerous emails from site and from my email account with no response. Discount tab not available as indicated by "rejoin" page. Am surprised at no response from AW as well as frustrated by the rejoin page. Need some help here. Thanks.

Hey Crunchtime3,

On the weekend you sent a few emails/tickets asking why you didn't have access, and I replied to you on Monday explaining you needed to rejoin (having lost access). Since then, you've only sent one more correspondence (yesterday) indicating you need some help rejoining, shortly before posting here. Given the recent troubles we've been having with our site encodes, my inbox has been a bit full, and I got your ticket just before I went home- so I didn't get to your ticket on the same day you sent it.

I've sent you an email about your rejoin issues; if you aren't getting my responses, perhaps check you junk folder/spam filter.

[crunchtime3]

I have been trying to rejoin for 8 days now and can't find discount button as I was a member prior to 2008. Need some help here. Thanks.

[Frans]

I have been trying to rejoin for 8 days now and can't find discount button as I was a member prior to 2008. Need some help here. Thanks.

But you CAN login to the main AW site (even if you can access content) ?

[Brent]

Hey Crunchtime, I've sent you a couple of emails now, but you haven't replied. Seeing as we're probably going to have to discuss your account details, I think it'd be best if we were to tackle your problem one-to-one. Can you double check your spam filter or junk inbox?

[crunchtime3]

Support doesn't reply;l have tried for 10 days now to rejoin!!!!

[Frans]

Support doesn't reply;l have tried for 10 days now to rejoin!!!!

Sigh... READ the posts above yours. Support has mailed you several times, you don't seem reply via email. Did you check spamfilters?

Restating your original problem will NOT help resolve it.

Now... can you in fact login to the site at all?

[crunchtime3]

Been a member since 'o7. Never had a problem rejoining with discount for "old" members. No reply from AW support despite numerous emails. Problem: want to rejoin with discount. BTW, never received notice that my membership lapsed as in former years; I don't know if it lapsed or not.......just assuming.

[crunchtime3]

Thanks.Will do. AW usually doesn't go to spam box.

[crunchtime3]

I've been logged in. Just can't access anything except Discussion Board. Will check email again as I've been doing all along.

[Frans]

I've been logged in. Just can't access anything except Discussion Board. Will check email again as I've been doing all along.

When you follow the steps outlined in the rejoin-with-pics thread what do you see/where do you get stuck ? Can you get to the join page by follow those instructions?