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Thread: Browse not working for a la carte membership

  1. #1
    Newbie
    Join Date
    Sep 2009
    Posts
    9

    Browse not working for a la carte membership

    I recently signed up to an ala carte membership but any search I attempt to do using the browse page says it cant find anything and shows me a bunch of random shoots. The homepage also has no shoots visible in the main section and the only way I have access to recent shoots is the little box on the left of the screen. If this is intentional it makes this type of membership seem kinda pointless. Thus far this site has been extremely professional so Id be somewhat disappointed if that was the case. Thanks

  2. #2
    AW Customer Support
    Join Date
    Aug 2012
    Posts
    130
    Hey there. I've telegrammed 'le professionel' the look into this. He's pretty suave and pretty handy, so I imagine your access will be restored in short order. Cheers.

  3. #3
    Newbie
    Join Date
    Sep 2009
    Posts
    9
    Just a heads up but a week later this issue is still happening

  4. #4
    Wields limited power
    Join Date
    Apr 2006
    Location
    The Axiom hovering over the Netherlands
    Posts
    13,010
    Quote Originally Posted by mada77 View Post
    Just a heads up but a week later this issue is still happening
    Still or did it work in between? Will forward it to staff either way but was wondering.

  5. #5
    Newbie
    Join Date
    Sep 2009
    Posts
    9
    Quote Originally Posted by Frans View Post
    Quote Originally Posted by mada77 View Post
    Just a heads up but a week later this issue is still happening
    Still or did it work in between? Will forward it to staff either way but was wondering.
    Still. It didnt work at all in between

  6. #6
    Newbie
    Join Date
    Sep 2009
    Posts
    9
    It's fixed now. Thanks

  7. #7
    AW Customer Support
    Join Date
    Aug 2012
    Posts
    130
    It was a perplexing one; but our hotshots managed to work it out (a little curious hiccup with our 'don't tempt me' feature normally reserved for paid subscribers, which was screening all the shoots you didn't have access to). Sorry for the delay!

  8. #8
    Newbie
    Join Date
    Apr 2013
    Posts
    7
    I am a new member having the same or similar problem. I have the a la carte membership and any content I try to preview is greyed-out and says I must Upgrade to view. If this is the system, it is a rip-off - primarily because this severe limitation is not mentioned or explained anywhere in the FAQs or site teases. If it is not an intentional limitation, how do I get a la cart access to any of the 3 sites?

  9. #9
    Wields limited power
    Join Date
    Apr 2006
    Location
    The Axiom hovering over the Netherlands
    Posts
    13,010
    Quote Originally Posted by etruscanmask View Post
    I am a new member having the same or similar problem. I have the a la carte membership and any content I try to preview is greyed-out and says I must Upgrade to view. If this is the system, it is a rip-off - primarily because this severe limitation is not mentioned or explained anywhere in the FAQs or site teases. If it is not an intentional limitation, how do I get a la cart access to any of the 3 sites?
    This is a different problem and I will move it to a new thread to make sure that's clear (avoids confusion since previous problem has been solved).

    Previews should be viewable by all members, but on further checking I don't see the preview vids at all. Shoots should have preview vids which you can then view. I will forward this to tech support to get it fixed.

    (never mind, I see you made another thread about already.. let's continue there)

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