Originally posted by crunchtime3
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Hi there
I've had memberships on and off for a few years. Yesterday, I twice tried to rejoin/ upgrade with the same username I've always had.
Each time, the browser just timed out at the final stage (waiting for GMBill to respond, or something similar).
My credit card has been charged twice but my account has not been upgraded. I have received no confirmation or other email message from AW.
I have tried to ask for help using the "get accounts support" on the Feedback & Support page but received no acknowledgement that a support request had been received and/or that a reply was pending. I was able to fill in all of the fields apart from subscription ID.
I do not think that my email (yahoo) is blocking AW because I have received special offer etc. emails regularly. I have also just sent emails to "support @ AW..." to make sure that you are in my address book.
GMBill can find no record of any recent transaction with my email address or the card number that I used to join and says "No account found with this information". However, when I logged in to GMBill using my AW username and password (the same one I am logged in with now), it found details of my expired membership, as expected, but also 9 (nine!) entries for 30 Jun 2013:
30 Jun 2013 AW Solo 1 months rebilling, AW Girl-Girl 1 months rebilling, AW Intimate Moments 1 months rebilling $35.32
I have had no reply from my support request from GMBill.
Please can you assist me in getting my account upgraded and refunding one of the two charges?
Many thanks
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Originally posted by remigius View PostI rejoined on 28th June and used a coupon code for an extra 14 days but it seems to have been ignored. I have submitted a ticket within a day or so but have yet to hear anything...
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Originally posted by pushkin99 View PostMy credit card has been charged twice but my account has not been upgraded. I have received no confirmation or other email message from AW.
I have tried to ask for help using the "get accounts support" on the Feedback & Support page but received no acknowledgement that a support request had been received and/or that a reply was pending. I was able to fill in all of the fields apart from subscription ID.
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Originally posted by Frans View PostOriginally posted by pushkin99 View PostMy credit card has been charged twice but my account has not been upgraded. I have received no confirmation or other email message from AW.
I have tried to ask for help using the "get accounts support" on the Feedback & Support page but received no acknowledgement that a support request had been received and/or that a reply was pending. I was able to fill in all of the fields apart from subscription ID.
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It's been a week since I purchased a full membership yet my account has still not been upgraded correctly. I have sent three support requests to AW but not received a reply. Please can you tell me what's going on?Originally posted by pushkin99 View PostOriginally posted by Frans View PostOriginally posted by pushkin99 View PostMy credit card has been charged twice but my account has not been upgraded. I have received no confirmation or other email message from AW.
I have tried to ask for help using the "get accounts support" on the Feedback & Support page but received no acknowledgement that a support request had been received and/or that a reply was pending. I was able to fill in all of the fields apart from subscription ID.
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Originally posted by pushkin99 View PostIt's been a week since I purchased a full membership yet my account has still not been upgraded correctly. I have sent three support requests to AW but not received a reply. Please can you tell me what's going on?
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Originally posted by rodrigo84 View PostHi!I have subscribed to the full membership for the third time, the money were charged from the card,
but this time I have received no confirmation email, and above all I can not see any content.What Appened?
How long did you re-subscribe/was the money charged to the card?
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Originally posted by rodrigo84 View PostI'm sure the data has been entered correctly, I renewed my subscription yesterday. there was a problem when the page was loading order processing.Appeared to me a completely blank page, and so I restarted the process
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Originally posted by Frans View PostOriginally posted by rodrigo84 View PostI'm sure the data has been entered correctly, I renewed my subscription yesterday. there was a problem when the page was loading order processing.Appeared to me a completely blank page, and so I restarted the process
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Originally posted by rodrigo84 View PostI'm sorry for this.However, the processing billing page was blocked, not loading anymore, so I had to reboot to force.I hope they resolve the problem,otherwise I wasted my money
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