Hi steveandanni,
Sorry for the troubles you're experiencing.
What actually happened
Our records show that on 11 Oct 2011 GMB notified you that they could not bill your credit card, due to it being expired. A week later (18 Oct 2011) you updated your credit card in GMB, but GMB had already closed your account, because you took a week to update the info, and GMB only allows 6 (or maybe 7) days to do that. Perhaps GMB should not have let you update an account that was expired, but it does this anticipating you'll "upgrade" sometime soon, and when you do, GMB will simply bill your card and all will be well.
When your account expires on AW, it goes into "AW CLUB" mode, which right now is a lot like being a guest, but you're logged in, and can post on the boards. In the future, we plan to offer Club members a bunch of free stuff to encourage them to upgrade to a full account.
What you can do about it
Because your current account has expired, you need to re-join. Ensure you're logged in to AW, and go here: http://www.abbywinters.com/join/. You'll see the pricing is the same as your account has been on for a long time, our returning member discount.
What we're doing about it
We'll make the Access Denied page for Club users be way more helpful than it is now. We'll also make the My Account page work, and show the subscription history, so you can see for yourself the current status of your account. We'll make it so you can upgrade right from the my-account page with one click, without having to join again as I have advised you to above.
I apologise again for the troubles, and thanks for sticking with us. Let us know here if you have more problems, and we'll get right on it.
Sorry for the troubles you're experiencing.
What actually happened
Our records show that on 11 Oct 2011 GMB notified you that they could not bill your credit card, due to it being expired. A week later (18 Oct 2011) you updated your credit card in GMB, but GMB had already closed your account, because you took a week to update the info, and GMB only allows 6 (or maybe 7) days to do that. Perhaps GMB should not have let you update an account that was expired, but it does this anticipating you'll "upgrade" sometime soon, and when you do, GMB will simply bill your card and all will be well.
When your account expires on AW, it goes into "AW CLUB" mode, which right now is a lot like being a guest, but you're logged in, and can post on the boards. In the future, we plan to offer Club members a bunch of free stuff to encourage them to upgrade to a full account.
What you can do about it
Because your current account has expired, you need to re-join. Ensure you're logged in to AW, and go here: http://www.abbywinters.com/join/. You'll see the pricing is the same as your account has been on for a long time, our returning member discount.
What we're doing about it
We'll make the Access Denied page for Club users be way more helpful than it is now. We'll also make the My Account page work, and show the subscription history, so you can see for yourself the current status of your account. We'll make it so you can upgrade right from the my-account page with one click, without having to join again as I have advised you to above.
I apologise again for the troubles, and thanks for sticking with us. Let us know here if you have more problems, and we'll get right on it.
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