I know this isn't really the place for this but I've had no response to my posts in the correct place so I'm doing this here! Since the recent change over, the speed of downloads from this site have plummeted. Other sites of various nature are all fine, I have a decent connection & it is only AW that has a problem. I know it doesn't affect everyone but it would be good to know who it does affect.
I've had a couple of emails from 'Technical Support' but they have been as much use as a chocolate teapot. They suggest trying a traceroute and offer a bribe of a weeks extra subscription to do so but the instructions given don't work. In any case and as I've said to them, one week is frankly laughable. The site is pretty much unusable because of the atrocious download speed so my subscription is a total waste until it is sorted out.
I've now reached the end of my tether with it & will cancel for good if it's not sorted out by the time my subscription expires. I also want a refund for all the wasted time since the changeover as I've hardly been able to use the site.
A very unhappy punter
I've had a couple of emails from 'Technical Support' but they have been as much use as a chocolate teapot. They suggest trying a traceroute and offer a bribe of a weeks extra subscription to do so but the instructions given don't work. In any case and as I've said to them, one week is frankly laughable. The site is pretty much unusable because of the atrocious download speed so my subscription is a total waste until it is sorted out.
I've now reached the end of my tether with it & will cancel for good if it's not sorted out by the time my subscription expires. I also want a refund for all the wasted time since the changeover as I've hardly been able to use the site.
A very unhappy punter
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