Hi all, I had sent a support ticket several days ago but I've not had anything come through yet, so I decided to post as well.
I was browsing shoots earlier, and clicked on the buy button for one of them. Because I had insufficient credits at the time, it took me to a popup that asked me to confirm purchase of credits. However, it never loaded up the question that it asks to verify that it is me (it just said Loading...). So I exited that only to be greeted with the same window again with a working verification question. Happily filled that in and pressed ok, and then the whole site went doolally. The purchase never went through, I now no longer have access to settings etc (only options on the My Account dropdown is My Tags and Join), clicking my username takes me to an Access Denied page, my purchased shoots have disappeared (no option to access them from the Shoots browser), no credits left are displayed (I had 5 cents left), and no prices are shown on anything anymore.
However, on what shoots that I can remember having bought, it does say Purchased and everything looks unlocked. But if I actually click on a video or photoset, I get an Error 401 page.
I've already clicked on Join, but it doesn't seem to detect that I'm logged in as it wants me to make a new account. It's all very odd, something has gone wrong big-time.
Any help you could give would be great, cheers!
I was browsing shoots earlier, and clicked on the buy button for one of them. Because I had insufficient credits at the time, it took me to a popup that asked me to confirm purchase of credits. However, it never loaded up the question that it asks to verify that it is me (it just said Loading...). So I exited that only to be greeted with the same window again with a working verification question. Happily filled that in and pressed ok, and then the whole site went doolally. The purchase never went through, I now no longer have access to settings etc (only options on the My Account dropdown is My Tags and Join), clicking my username takes me to an Access Denied page, my purchased shoots have disappeared (no option to access them from the Shoots browser), no credits left are displayed (I had 5 cents left), and no prices are shown on anything anymore.
However, on what shoots that I can remember having bought, it does say Purchased and everything looks unlocked. But if I actually click on a video or photoset, I get an Error 401 page.
I've already clicked on Join, but it doesn't seem to detect that I'm logged in as it wants me to make a new account. It's all very odd, something has gone wrong big-time.
Any help you could give would be great, cheers!
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