Access denied/Member since 2009

[4711er]

Hi,
GMBill says "next rebill 18.09.2013" but I have no access to the AW content for 2 days now.

Can you help?
Thanks in advance,
4711er

[Brent]

G'day; normally this means the site attempted to rebill a couple of days ago, was unsuccessful (at which point access is lost), and will reattempt on the date it provides. In situations like this, the site will reattempt the rebill every other day, a total of 3 times. In this period, it's possible to log into GMBill account management and update your card.

If the third attempt fails, the account expires- but don't sweat, it's super easy to rejoin as a returning member.

As to the 'why'; don't even worry yourself with it. It's reasonably common for the odd rebill to stammer a bit- banks are a bit weird like that, declining a charge one day, then accepting it the next.

If you'd like to discuss your account in specific details, it's probably best if you shoot us a customer support ticket.

[4711er]

Rebill was successful now but the "good old problem" with the unacceptable download speed still exists.
No matter which server is used (US/NL), a speed of 150 kb/s is not state of the art.
Other sites perform with 2 MB/s.
Very disappointing!