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Streaming vid problems Thais and Jada recent shoots

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    Streaming vid problems Thais and Jada recent shoots

    Tech support thread for members having problems playing streaming vids from either Thais IM or Jada solo

    #2
    Streaming vid problems Thais and Jada recent shoots

    Originally posted by Frans
    Both flash and HQ/mp4 download checked and both work for me, be more specific about problem please.
    When I try to play it it says = Error loading media
    File could not be played

    It looks like all the videos I tried to play says the same thing.

    I don't know what is wrong ????
    Last edited by casgrain; 13 June 2015, 02:13 PM. Reason: more to say

    Comment


      #3
      What browser do you use, can you try another browser ?

      Did you try logging out and in again ?

      Can you download a video file at all (try the LQ/mp4 it's smallest)

      Comment


        #4
        Originally posted by Frans View Post
        What browser do you use, can you try another browser ?

        Did you try logging out and in again ?

        Can you download a video file at all (try the LQ/mp4 it's smallest)

        I've logged out and logged in and there is no change, I also tried with Firefox and the same thing happens.

        I cannot download either.

        Comment


          #5
          What error do you get if you attempt to download a file?

          Comment


            #6
            Originally posted by Frans View Post
            What error do you get if you attempt to download a file?
            I get = r_jada3vid1_SQ_wmv?dl=attachment&token=4c39e0b27c7 f6aea62fbdb92e4d7cc82&ttl=1434475837&ip=true

            Comment


              #7
              Sorry to say this casgrain but I think the problem maybe is at your end, some temp problem with your internet provider, have you tried turning off your internet modem completely at the mains, if not then leave it for 5 mins and try again.

              I only say this because I have had no problems in downloading Jada's latest video at all resolutions from SQ to 1080 and all play fine, I am using a Windows 7 PC with all latest system updates installed and I am using the latest version of Firefox as my browser.

              I hope you get your problem sorted.

              Comment


                #8
                Originally posted by casgrain View Post
                Originally posted by Frans View Post
                What error do you get if you attempt to download a file?
                I get = r_jada3vid1_SQ_wmv?dl=attachment&token=4c39<<SNIP> >37&ip=true
                That's what you get on your screen when you click the link? That is strange, doesn't sound like something we can solve via forum, please create a support ticket at http://www.abbywinters.com/help/support . Mention that

                a. affects all shoots (did you test older shoots as well?)
                b. affects streaming vids as well as downloading of vids
                c. occurs in several browsers (specify)
                d. specify one or more download links that fail for you (links starts with http://hw.. include full link up to and including the ip=true part) support can test those.

                Good luck!

                Comment


                  #9
                  I dont know why, I have not done anything and somehow today vid's are working. Lets hope it will stay that way.

                  Comment


                    #10
                    Originally posted by casgrain View Post
                    I dont know why, I have not done anything and somehow today vid's are working. Lets hope it will stay that way.
                    Good to hear, happy viewing!

                    Comment

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