Originally posted by Skin25
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Topup (playdate credit) problems
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Originally posted by Frans View PostWhat/where do you click to get that message? Are you clicking 'buy credit' from the 'how playdates work' ? 'cos thats not the one you want, you want the 'top-up' button.
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Skin, you missed a bit in your screen cap, above the menu bar - the User Control panel. This has some useful info for us to solve this issue...
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Like others, I don't see a top-up button when I got to the playdate page (it looks like Skin's above). However, there is a top-up button on my "my account" page, but when I click on it, it says "We're sorry, but your credit top-up cannot be processed at this time. Please try again later."
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Originally posted by massfan3 View PostLike others, I don't see a top-up button when I got to the playdate page (it looks like Skin's above). However, there is a top-up button on my "my account" page, but when I click on it, it says "We're sorry, but your credit top-up cannot be processed at this time. Please try again later."
The topup-button not showing for some users on playdate page itself is a known issues and being investigated.
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We've identified the problem with the topup button (incl. the error reported by massfan). Working on getting that fixed, hope to have it resolved in a week or so.
Please note: If you do NOT see a topup button on the playdate page, that means you currently cannot join or request private playdates (even if the topup buton in 'my account' works). It's part of the same problem and we're working on it.
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Originally posted by bigpapi View PostFran while the times have been tough the real problem recently.....3-4 months is my mac hasnt been able to connect for a playdate....using google chrome...any guide helpful...(i'd like to set up a private one with renae d as well!)
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thanks for responding ..i usually see the message playdate "NOW" on the main page then click on playdate and see what on feb 9 skin25s picture..except instead of saying scheduled playdates it would say now....however the screen doesnt show a video feed coming in...sorry its been a while..i will try on the 9th to get on line if i am in town
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Originally posted by bigpapi View Postthanks for responding ..i usually see the message playdate "NOW" on the main page then click on playdate and see what on feb 9 skin25s picture..except instead of saying scheduled playdates it would say now....however the screen doesnt show a video feed coming in...sorry its been a while..i will try on the 9th to get on line if i am in town
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