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    Preview Videos from members page not playing

    Since some time I am unable to play preview videos from the (new style) members page in the Upcoming shoots section. When I click a preview link, the viewer will pop up with a message "Error loading media: File could not be played". This happens both in Chromium (v51) as in Firefox (v47) on Linux.

    Previews from a shoot page work fine, as do the ones for the upcoming shoots on the old style members page.

    Any ideas about this?

    #2
    This sounds a bit like anorther reported problem with preview vids. I'll ask staff for the status on that.

    Comment


      #3
      Hi, MidasShadow.
      To figure out what is happening we need some additional information from you, to do so please follow the steps below and watch the video:
      * open https://www.abbywinters.com/members?layout=guest
      * enable the devtools panel (F12, firefox/chromium)
      * switch to the Network tab
      * filter results by selecting the Media section
      * click on any upcoming preview
      * video will start to play and new record will appear in devtools panel
      * click on an appeared record and make a screenshot
      * attach screenshot as a reply to this message

      Comment


        #4
        Thanks for your replies, Frans and Vl4dimir.

        See the image attached. As it turns out I get a HTTP Forbidden error.

        The failure on google-analytics is as expected. I have blocked them in my hosts file.
        Attached Files

        Comment


          #5
          Thanks for the screenshot, should help tracking the issue down!

          Comment


            #6
            The issue seems to be solved. MidasShadow, please clear browser cache and try to open members page. In case it won't work, send updated screenshot.

            Comment


              #7
              Solved indeed. Preview Videos working fine again.

              Thank you, Vl4dimir!

              Comment

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