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    Billing mixup

    Hi

    We recently had a bit of a mix up with the processing of rebills via G Media.

    As an example, let's use Barry. The series of events is as follows (it's kinda confusing, I am sorry):
    • (1) You joined on May 28 for a 90-day rebilling sub
    • (2) You were due to be rebilled on August 26 (shown)
    • (3) We mistakenly did not actually bill you on that date (as your credit card statement will show)
    • (4) We realised this snafu on September 24, and so billed you on that day for the period [August 26 to November 24]
    • (5) Our accounting system added this entry to the log
    • (6) We needed cancel out the billing that was shown but never actually happened on August 26 (see step (3)). Unfortunately, in the heat of the moment, we entered this incorrectly, as a positive number. Ooops.
    • (7) On September 25, we made that number negative, correcting the error in step (6)
    • (8) You'll have access until November 24, when you will be rebilled, unless you choose to cancel your rebills before then (or you have already cancelled your rebills).

    We have not overbilled anyone at any stage - it's just the reporting software that has confused the issue (as opposed to the billing software). We have, however, rebilled you later than you expected (30 days in this example).

    This affects anyone who joined via G Media billing and was due to be rebilled between August 24 and September 25. People who joined, or whose rebillings fall, outside of those dates are not affected. CCBill customers are not affected.

    You can check billings on your account (and many other account-related things) here:

    http://www.abbywinters.com/commonwealth/cancel_account.php


    If you have any queries, please contact Abby on abby@abbywinters.com.

    Abby
    edited by abby to improve clarity 25/sep/03 1918AEST

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