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Why am I only seeing previews of shoots?

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    Why am I only seeing previews of shoots?

    Current subscriber but cannot watch full videos.

    #2
    That usually indicates a problem with your account. Please contact account support via this page https://support.abbywinters.com/contact-us
    (and/or check your account status with ccBill, follow link on your MyAccount page)

    Comment


      #3
      They didnt help at ccbill. Still no response since yesterday from AW.

      Originally posted by Frans View Post
      That usually indicates a problem with your account. Please contact account support via this page https://support.abbywinters.com/contact-us
      (and/or check your account status with ccBill, follow link on your MyAccount page)

      Comment


        #4
        What do you see under My Account->Subscriptions tab? Anything listed as 'expired' ?

        Comment


          #5
          no just the logins ip and times. (some failed though)

          Comment


            #6
            I would guess your subscription has expired then, possibly because a card-payment didn't go through? Account-support will be able to check that for you, be sure to check your spam filter/folders in case their reply ends up in there.

            Comment

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