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    #31
    Originally posted by Frans View Post
    Is it spinning in the other direction 'cos your on the other side of the globe ? Bandwidth tester itself is broken, that's a known problem. You can set your download preference manually though.
    It should spin quicker causes it's going downhill... Think I will leave it alone... was almost twice as quick from the US last time it was checked.. so can't imagine two much has changed... I was just checking....

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      #32
      and still faster than the time of dailup remember those times

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        #33
        I still haven't recived a reply to my first ticket...

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          #34
          In the meantime I got a reply from the technical support:
          Prefab text modules that don't help at all.
          The problem of low download speed still exists.
          To make sure that it is not a problem of my ISP, I checked dozens of other sites - no problems without execption.
          Are you still working on that problem?

          Best regards,
          4711er

          Comment


            #35
            Brent here from support, one possible cause of you not receiving replies (apart from spam filters) is that occasionally US internet service providers manually block emails from blacklisted spammers so as to give their users a better experience. Sometimes, because we are an adult site (I guess; we never spam), we get put on these lists and have to work with them to get taken off. AT&T is particularly notorious for this.

            My suggestion would be to email us directly rather than use the form; accounts at abbywinters.com will do the trick. If you still don't get a reply, then perhaps try and use a different email address, something like gmail or hotmail if you have it.

            This is just a stab in the dark, but my feeling is that there's only a small number of people having difficulties with this, as we're getting the expected number of tickets and responses.
            Last edited by Brent; 24 January 2013, 11:18 AM.

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              #36
              When is the Bandwidth Tester/Download Location selector going to be fixed?
              As I am getting ridiculously low speeds from the Netherlands I would like to be able to try the US servers instead, but if i manually select to download from the US servers this choice is ignored and I am still directed to the Netherlands servers.

              Comment


                #37
                I have the same problem: My download speed has been reduced from 1Mb/s to 250Kb/s since the download servers have been changed.

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                  #38
                  I am having the same issues so I emailed and got a reply promptly asking me to send in a traceroute file. I did this Tuesday and have got nothing since so am getting seriously hacked off. Can't watch the streaming vids as the quality is so poor and can't download as they are too slow. Getting seriously hacked off - what is the point of membership??????? No issues with any other sites so it's just AW that is the problem.

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                    #39
                    Download speed still not acceptable

                    Hi there,
                    it's me again.
                    Problem of low download speed still exists!!!
                    I have an average speed of 250-300 kbit/s.
                    Got an Email from your technical support asking me to do some "tracerouting-thing".
                    I'm not an IT-Specialist and can't follow your colleagues instructions (by the way, I'm using an Apple Computer).
                    It would be great if the problem was solved within the next 30 days. My rebill is comming nearer and I'm really not sure if I will go on subscribing to your (I must admit) great site.

                    Thanks again in advance.

                    Comment


                      #40
                      huh? I thought I saw an interesting post here from a member in Spain but it's gone now? Feel free to repost it here, all information is welcome.

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                        #41
                        47KB/s while downloading on cdn30.abbywinters.com...
                        Ant it's not even possible to try to download on another server!

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                          #42
                          My download speed has reduced to 100 kbit/s now.
                          Downloads from other sites run with max speed. I am extremly fed up with that!

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                            #43
                            note: moved cdn30 issues to this thread.

                            Comment


                              #44
                              Hi there!
                              What about the download speed???
                              In January I was complaining about the low download speed here at AW.
                              It's been 3 months now and there was no improvement in that thing.
                              In the meantime I checked other sites and they gave me a download speed up to 2,5 MB/s.
                              Here at AW it is at 150 kb/s (and that is the average speed since January 2013).
                              As before I changed the server settings at the preferences site several times but with no effect.
                              Quite a poor performance!
                              I dont't want to but I will cancel my rebiiling and quit when there is no improvement in the near future.

                              Regards

                              Comment


                                #45
                                You change to US or NL servers and saw no difference at all between the two ?
                                (you do need to refesh shootpage for a change to take effect, i.e. do not use 'Back' button)

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                                  #46
                                  I dimly remember that on the old AW site there was a page on which I could actually measure the download rate from the available servers. But now I only find an option in my account preferences to select between the Merkin and the European server(s). Where has the measuring page gone?

                                  Comment


                                    #47
                                    Absolutely no difference between US and dutch server (I'm located in Germany). Refreshed site several times and tried several browser. Todays topspeed was 250 kb/s. Ridiculous!

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                                      #48
                                      Originally posted by 4711er View Post
                                      Absolutely no difference between US and dutch server (I'm located in Germany). Refreshed site several times and tried several browser. Todays topspeed was 250 kb/s. Ridiculous!
                                      That's odd. You don't need to refresh that much just check the url for the files. For US the cdnXX number is usually lower (<25 I think). If a download from a US server is as fast/slow as a download from a NL server it's unlikely the servers are the problem.

                                      Comment


                                        #49
                                        Sasserides

                                        Greetings, recently the download speed has dropped from 150 - 300kbs to less than 10kbs. A ping test gives 13Mbs. Using IE10 but slow downloads were experienced on IE9 also.

                                        1 9 ms 9 ms 13 ms 10.29.0.1
                                        2 10 ms 9 ms 10 ms 10.92.230.1
                                        3 11 ms 12 ms 13 ms 203.144.128.10
                                        4 10 ms 9 ms 10 ms 203.144.128.21
                                        5 88 ms 17 ms 10 ms 61.91.213.225
                                        6 12 ms 12 ms 11 ms 61.91.213.36
                                        7 12 ms 12 ms 13 ms 61.91.213.130
                                        8 10 ms 16 ms 9 ms 61.19.15.105
                                        9 177 ms 204 ms 86 ms 61.19.9.49
                                        10 42 ms 40 ms 41 ms 61.19.9.58
                                        11 46 ms 44 ms 43 ms 61.19.9.150
                                        12 * * * Request timed out.
                                        13 409 ms 399 ms * 72.52.92.81
                                        14 410 ms 412 ms 407 ms 72.52.92.241
                                        15 488 ms * * 184.105.213.197
                                        16 * 473 ms 474 ms 72.52.92.117
                                        17 481 ms 494 ms * 64.71.150.22
                                        18 398 ms * 397 ms 173.245.68.174
                                        19 393 ms 387 ms * 37.72.172.126
                                        20 * * * Request timed out.
                                        21 * 485 ms * 37.72.172.126
                                        22 * 486 ms 487 ms 37.72.172.126
                                        race complete.

                                        Why has this happened and any suggestions?

                                        Comment


                                          #50
                                          You're coming from Thailand, downloading from a cdn30-34 server (NL) ? Seems you're hitting massive delays in London (#13 on your list).
                                          Go to My Account tab Preferences and check if 'Media Location' is 'auto select' .

                                          If it is not set to 'auto select' set to that
                                          If it IS set to 'auto select' set it to 'US CDN'

                                          Having done one of the above go to a shootpage and download something (do not use 'back' as you want to reload the shootpage)

                                          Comment


                                            #51
                                            I had noticed a couple nights a go whilst I was downloading Estefania's picture set, the download speed suddenly dropped to about 1Kb/s halfway through the process of dwnloading that picset. I even tried logging out and back in so as to refresh the sesion but still slower than molasses in January. So I left it alone until the next day when I was able to resume the download though still the later half of the picset took the better part of a half hour to complete.

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                                              #52
                                              I'm having the same problems as the users above. I used to get ~700kb/s consistently here (my maximum connection speed), but recently my downloads speeds have dropped to below 100kb/s on average and most of the time as low as 35 kb/s. Changing the server location does nothing. I enjoy the content here but these speeds are unacceptable. All other sites seem to provide me with fast download speeds so it appears to only be an issue with AW.

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                                                #53
                                                Not exactly a low download speed issue...
                                                Just wondering if I am connecting to the correct servier to get max speed. I used to check the speed test semi regularly and go by that.
                                                I f I choose auto select... will the system auto select the quickest option for me?? Or should I experiment between the two servers??

                                                Any suggestions/ guidance would be greatly appreciated.

                                                Thanks

                                                Pinky

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                                                  #54
                                                  System should select the fastest server. Be aware that you can't always 'see' that in the url used, (i.e. your cdn01 may be different for another member in say Iceland ;-)

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                                                    #55
                                                    It's been 1 year now and I'm still facing that problem with the low download speed at AW. 50-100 kbit/s is not acceptable these days (no matter what day or time of day; Germany). Other sites offer 1,5 -2 MBit/s (I tested several other sites). After being a member at AW for 4 years now I will cancel my subscription before the next rebill because I am so fed up with that technical shortcoming.
                                                    It was a nice time with lots of pretty girls. Thanks for that and thanks to the girls at Abby Winters.

                                                    Kind regards

                                                    Comment

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