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Cannot change password - change button has a forbidden icon

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    Cannot change password - change button has a forbidden icon

    I'm trying to change my password, however the site won't let me. As soon as I want to click the 'change'-button, the mouse pointer changes into a forbidden-icon. This happens in both Firefox 45.0.2 and IE11 (no adblocks or script blockers present).

    I assume this is a bug in the website...
    Attached Files

    #2
    Cute attached image But yeah looks like a bug, have sent it to web-team to get sorted.

    Comment


      #3
      Hi, you're in Account Preferences, right?

      That's not the correct place to change your password, you can do that here; http://www.abbywinters.com/login/changepassword
      We're looking into how to present that more clearly on the site.

      Comment


        #4
        Originally posted by Frans View Post
        Hi, you're in Account Preferences, right?

        That's not the correct place to change your password, you can do that here; http://www.abbywinters.com/login/changepassword
        We're looking into how to present that more clearly on the site.
        Okay, we're a bit further now. Although that site doesn't work either... I can click the 'Change password' button as many times as I like, but nothing happens... :P

        Comment


          #5
          That page does not work as a stand-alone - it's the page you get sent to AFTER you have clicked

          1. Go to log in.
          2. Do not log in! Click "Forgot password"
          3. Supply username, say you're not a robot, click "email password" (this places your account into "password update" state)
          4. Click on emailed link (similar to http://www.abbywinters.com/login/changepassword, but with a hash)
          5. Enter your new password twice, submit

          Your password is changed!

          Yes, this process should be improved to be more logical. We're going to add it to the Pres page, on the General tab, below "change username".

          But, where on the site do we link to http://www.abbywinters.com/login/changepassword? Cos really, we should remove that link!

          Comment


            #6
            Originally posted by garionhall View Post
            But, where on the site do we link to http://www.abbywinters.com/login/changepassword? Cos really, we should remove that link!
            You don't, don't worry (I found the link internally and figured it was the page to use for this, sorry)

            Comment

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